Call that support
August 11, 2010 3 Comments
My severity 3 ticket with Oracle Support has been waiting for a response since I uploaded the requisite trace files on 14th July.
My regular updates asking why are getting more and more sarcastic but still no response.
I’m thinking, almost hoping for Oracle Support’s sake, that it must be a system problem. That the ticket has somehow gone missing.
I should escalate it but
a) the project it relates to is on hold and
b) I’m now interested in how long this will go on for.